FAQ
Frequently Asked Questions
Orders
How long will it take to process my order?
Most orders are carefully prepared and shipped within 2–5 business days. During holidays, product launches, or busy market seasons, processing may take a little longer.
Can I cancel or change my order?
If your order has not yet been processed, we’ll do our best to accommodate changes or cancellations. Please contact us as soon as possible after placing your order.
Do you offer gift wrapping?
Yes! Many of our products make wonderful gifts, and gift wrapping may be available during checkout or for select collections.
Shipping
Where do you ship?
We currently ship throughout the United States.
How much does shipping cost?
Shipping rates are calculated at checkout based on your order size, weight, and destination.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information.
What if my package is delayed?
Shipping carriers occasionally experience delays that are outside of our control. If your package appears to be lost or significantly delayed, please contact us and we’ll gladly help.
Returns & Exchanges
Do you accept returns?
Because many of our products are handmade and personal care items, returns may not be accepted on opened or used products. If there’s a problem with your order, please contact us so we can make it right whenever possible.
My order arrived damaged. What should I do?
Please contact us within 48 hours of delivery and include photos of the damaged item and packaging. We’ll work with you to resolve the issue as quickly as possible.
Our Products
Are your products handmade?
Yes! Every product is handcrafted in Ohio with care and attention to detail.
Are your resin products exactly like the photos?
No. Each resin creation is individually handcrafted, making every piece unique. Colors, patterns, and details may vary slightly, which is part of what makes handmade products so special.
Why does handmade soap sometimes look different from one bar to another?
Because our soaps are handcrafted in small batches, slight variations in color, swirl patterns, and shape are normal and reflect the handmade process.
How should I store my handmade soap?
Allow your soap to dry between uses by placing it on a draining soap dish. Keeping it dry will help extend its life.
How should I store my goat milk lotion?
Store your lotion in a cool, dry place away from direct sunlight. Keep the lid tightly closed when not in use.
Ingredients
What ingredients do you use?
We carefully select quality ingredients for our handcrafted products. Each product page includes a complete ingredient list.
Do your products contain goat milk?
Our goat milk soaps and lotions are made with goat milk. Please refer to each product description for specific ingredient information.
Do you offer fragrance-free products?
Availability varies throughout the year. Check our current collections or contact us if you’re looking for a fragrance-free option.
Custom Orders
Do you accept custom orders?
Yes! We welcome inquiries for custom resin creations and personalized gifts whenever our production schedule allows.
Can I order products for weddings, bridal showers, baby showers, or corporate gifts?
Absolutely. We’d love to help create memorable favors or gifts for your special event. Contact us to discuss your ideas.
Wholesale
Do you offer wholesale pricing?
Yes. We enjoy partnering with boutiques, gift shops, salons, spas, and specialty retailers. Please contact us for wholesale information.
Gift Cards
Do you offer gift cards?
Yes! Digital gift cards are available and make a thoughtful gift when you’re not sure what to choose.
Contact
I still have a question. How can I reach you?
We’re always happy to help. Visit our Contact page or email us, and we’ll respond as soon as possible—typically within 1–2 business days.